Refund policy

At VIORA, we strive to ensure every piece you receive feels just right. If something isn’t perfect, we’re here to help.

1. Return Eligibility

We accept returns on shirts under the following conditions:

  • Request raised within 7 days of delivery
  • Item must be unused, unwashed, and unworn
  • All original tags and packaging intact
  • Product should be in resalable condition

2. Non-Returnable Items

Returns will not be accepted if:

  • The product shows signs of use, damage, or washing
  • Tags are removed
  • Item is purchased during final sale / clearance

3. Return Process

  • Initiate return via [website / WhatsApp / email]
  • Our team will arrange a reverse pickup
  • In case pickup is unavailable, you may be asked to self-ship

4. Refund Policy

  • Refunds are processed after quality check approval
  • Timeline: 5–7 business days after pickup
  • Refund will be issued to:
    • Original payment method (for prepaid orders)
    • Store credit / bank transfer (for COD orders)

5. Exchange Policy

  • Exchanges are allowed for size issues only
  • Subject to stock availability
  • Exchange request must be placed within 7 days

6. Reverse Shipping Charges

  • Free return pickup on defective / wrong product
  • For size or preference returns, a nominal fee may apply

7. Damaged or Incorrect Product

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Share images for quick resolution
  • We will offer a replacement or full refund

8. Cancellation Policy

  • Orders can be cancelled before dispatch
  • Once shipped, cancellation is not possible

Customer Assurance Line (Important for Conversion)

Every VIORA piece is designed with care — and backed by a return experience that’s just as thoughtful.